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They vary from hospital cash plans and gap cover to primary healthcare and medical travel insurance.Ĭlaims are paid out in fixed lump sums after a health event has been treated. What is medical health insurance?Īs the name suggests, medical health insurance is a short-term insurance product regulated by the Insurance Act. Medical health insurance and medical aid diverges on several levels – cost, governance, level of cover, and how and when claims are paid. Difference between medical health insurance and medical aid A percentage difference of more than 83.5% separated the #1 (9.5) and #2 (3.9) ranked companies – a statistic that continued to climb as rankings declined. In terms of the TrustIndex score, Affinity Health crushes all competitors. Of the health insurance and medical aid companies ranked in the top 10 on Hellopeter, only Affinity Health has a star rating higher than one. How does Affinity Health stack up against other providers in the medical aid and health insurance sectors?Īffinity Health is rated 133% higher than the next best medical provider, Genesis Medical Scheme. It’s a weighted score based on a number of variables, such as average star ratings, the time it takes to engage customers and review depreciation over time. The TrustIndex is a reflection of the company’s credibility.
#Affinity health code#
The process in receiving the pre-authorisation code was easy and I appreciate your friendly, quick service.” Affinity Health scores near-perfect TrustIndexīesides the positive ratings, Affinity Health accumulated a near-perfect TrustIndex score of 9.5 out of 10. “Thank you for being very caring and helpful.
#Affinity health professional#
He was very professional and called me back due to the system being slow. “Had a chat with Leetonio Liebenberg regarding my account. And thanks Tracy H for providing information when we inquire.” “Thanks to authorisations at Affinity for making our experience very swift with service providers. He was very pleasant and patiently answered all my questions.” Was truly impressed with Joshua Africa’s service. It has everything I need and all the info was clear and easy to understand. Here’s a sample of what South Africans have to say about Affinity Health, and the service and products it provides: Outstanding customer service, quick and efficient processing of claims, and the agility and turnaround time of the authorisations department are repeatedly quoted as integral to an outstanding customer experience. Of the 2,985-plus online ratings allocated to Affinity Health, 72% give the maximum 5 stars. That’s according to legions of happy clients who’ve rated and reviewed the insurer on Hellopeter, an independent business ratings platform. When it comes to customer satisfaction, South African health insurance provider Affinity Health is ranked number one.